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Sunshine Sale FAQ

Shop the Sunshine Sale HERE!

  • When is the Sunshine Sale? The Sunshine Sale is officially September 13-14, with in-store early access on September 12! Our hours for the event will be:
    • September 12 (in-store early access): 11AM-5PM
    • September 13: ONLINE ONLY! Shop the sale here at oceannpalm.net
    • September 14: Online all day and in-store 10AM-6PM
  • I live locally - can I pick up my order in-store? Of course! During checkout, choose "Pickup In Store" in the 'shipping method' section. Because our storefront is closed Monday, store pick-up will resume on Tuesday, September 14.
  • I have a promo/coupon code - can these be used during the sale? No, coupons, promo codes, and other offers are not able to be used during Sunshine Sale.
  • What is your return policy for sale items? All sale items are final sale and cannot be returned or exchanged.
  • How much is shipping? Orders $50+ qualify for free shipping! Orders under $50 will be charged $10 for shipping.
  • Can non-sale merchandise be purchased during Sunshine Sale? Of course! PS, full-priced items are eligible to be returned.
  • Are my items in my cart reserved? Due to high volumes of orders, inventory availability is not guaranteed. We suggest checking out promptly after shopping for your best chance of getting the items you want. In addition, we cannot keep items on hold for you before or during the sale.
  • I already placed my order, however I want to change something about it or cancel my order. Is this possible? Unfortunately, no. After your order has been placed, we cannot amend or cancel your order. Special requests for orders, such as gift wrapping or alternative postal carriers, cannot be accommodated during the Sunshine Sale.
  • How long will it take for my order to ship to me? Why isn’t my order delivered to me yet? We try and process your order as quickly as possible! Our goal is to get your order out with USPS the same day your order is placed, however it may take up to 2 business days for it to be shipped out. Because of increased volume with all postal carriers, it may take a little longer than normal for your package to get to you from us. Once your order leaves our store, we nave no control when it will arrive to you. We will send you tracking information as soon as your order is packaged up!