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About & Contact Us

- ABOUT US -

We are located in the La Promenade Shoppes at 1860 Laskin Road #118, Virginia Beach VA 23454, and are open 10AM-6PM Monday-Satuday, and 12PM-5PM Sunday.

Ocean Palm is a Lilly Pulitzer Signature Store - fun fact, we're the only Signature Store in Virginia! We are a local, woman-owned, small business that strives to provide great customer service and help with anything our customers need. We've been open since 2004 and our customers are like family to us. In addition to Lilly Pulitzer, we carry other brands such as Jack Rogers, Barbour, Gorjana, and more. You can visit us in store, here on our website, and can reach us over social media or over the phone at 757-437-7256. We can't wait to talk to you!

- SHIPPING -

Shipping is $10 for orders under $50, and FREE for orders $50 and over! We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. 

- RETURNS -

Full priced merchandise can be returned with 7 days of purchase for a full refund, or within 21 days for a store credit or to exchange. Returns from online orders must be postmarked for return within the previously mentioned dates for return/store credit/exchange. Store credits expire after 1 year of issue. Item must be unworn with tags attached. Swimwear must also have sanitary liners intact. Coinciding gifts with purchase must be returned with your item to receive a full refund. Masks are final sale.

All sale items are FINAL SALE - they cannot be returned or exchanged.

Have a return from Lilly Pulitzer corporate? We can jumpstart that return process for you! Just bring us the products you want to return, associated GWPs, and order number. Unfortunately we are unable to take returns from a brick and mortar Lilly Pulitzer corporate location, or from another Signature/Specialty Store.

- SEND US A MESSAGE -

We're happy to answer your questions! Please fill out the form below and we'll get back to you promptly!