- ABOUT US -
We are located in the La Promenade Shoppes at 1860 Laskin Road #118, Virginia Beach VA 23454, and are open 10AM-6PM Monday-Saturday, and 12PM-5PM Sunday.
Ocean Palm is a Lilly Pulitzer Signature Store - fun fact, we're the only Signature Store in Virginia! We are a local, woman-owned, small business that strives to provide great customer service and help with anything our customers need. We've been open since 2004 and our customers are like family to us. In addition to Lilly Pulitzer, we carry other brands such as Jack Rogers, Barbour, Gorjana, and more. You can visit us in store, here on our website, and can reach us by email at info@oceanpalm.net or over the phone at 757-437-7256. We can't wait to talk to you!
- SHIPPING -
Ground shipping is $10 for orders under $98, and FREE for orders $98 and over! We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. International orders are final sale, and shipping charges vary based on package weight and shipping destination. Need your package to you faster? Contact us and we can give you pricing for expedited shipping!
- RETURNS POLICY -
Full priced merchandise can be returned for a full refund within 7 days of purchase, or within 21 days of purchase for a store credit or to exchange. Returns from orders shipped to customers must be postmarked for return within the previously mentioned 7/21 day timeframe for return/store credit/exchange. Day 1 of this timeframe starts on the day your order was delivered by the postal carrier.
All sale items are final sale - they cannot be returned or exchanged.
Item must be unworn with tags attached. Coinciding gifts with purchase must be returned with your item to receive a full refund.
Gift cards and store credits expire after 1 year of issue.
Have a return from Lilly Pulitzer online? We can jumpstart that return process for you! Just bring us the products you want to return, associated GWPs, and order number. Unfortunately we are unable to take returns from a brick and mortar Lilly Pulitzer corporate location, or from another Signature/Specialty Store.
Customers are responsible for return shipping costs back to Ocean Palm.
- GIFTS WITH PURCHASE -
Purchases prior to and after the stated promotion dates do not qualify for promotions. Gifts are while supplies last, and substitutions can occur at the sole discretion of Ocean Palm. Substitution gifts are not guaranteed. Minimum spend required. Gift card purchase value, sale items, non-Lilly Pulitzer product, taxes, shipping costs, and other fees do not qualify toward promotions. Cannot be combined with any other offers, discounts, or promotions. Exclusions may apply; void where prohibited.
Returning items from a transaction that included gifts with purchase? If you don't want to keep your coinciding gifts with purchase, just bring them with you during your return, and we will refund you for the items you're returning accordingly. Prefer to keep your gifts with purchase? That is fine! when you return your items, we will deduct our cost of that coinciding gift with purchase from your refund.